Start With Your Store Goals
Every consultation begins with what you want shoppers to do in store. Some retailers need a quicker way to explain product ranges, while others want to improve dwell time near a feature display or help staff handle repeat questions more efficiently. A short discussion helps us match the right setup to your floor space and trading pattern.
Tell us if the site is in a mall, high street location, showroom or a warehouse-style retail space. That affects power points, foot traffic, security, and how the unit should be positioned. In Gauteng, coastal humidity is not the issue but dust, load-shedding and heavy daily use still need to be planned for, especially in busy branches in Johannesburg, Pretoria and Midrand.
- What products do you want to highlight?
- How many shoppers should use the unit at once?
- Do you need branding, training or content loading?
- What is the target launch date?
How To Book Your Consultation
Booking is done through the enquiry form on our contact page. Include your store name, suburb, town or city, and a short note on what you need. If you already know the floor area, power access points or opening hours, add that too. It saves back and forth and helps us prepare the right plan before the first call.
Once we receive your enquiry, a member of the team will review it and arrange the next step. Depending on the project, that may be a phone discussion, a site visit in Midrand or one of our supply areas, or a video call if you are based further afield. We work with retailers in Johannesburg, Pretoria, Cape Town, Durban and Bloemfontein, so we keep the process practical and easy to follow.
- Submit the enquiry form with your details.
- Share any photos or plans of the space if available.
- Confirm your preferred consultation method.
- Receive a time slot that suits your trading hours.
What We Cover During The Consultation
The consultation is a working session, not just a quick chat. We look at store traffic, where customers naturally stop, how the display should be seen, and what kind of content or interaction will make sense for your product range. If you are comparing options, we can explain the difference between a touchscreen kiosk and a 360-degree display stand, and when one may suit better than the other.
We also discuss practical issues that matter in South African retail. That includes backup power for load-shedding, safe cable routing, software setup, network access, and how the unit will be maintained. If the store has municipal opening restrictions or mall rules about installation times, we plan around that as well.
- Site layout and available space.
- Power and network requirements.
- Branding, messaging and content needs.
- Installation timing and trading constraints.
From Concept To Installation Plan
After the consultation, we can prepare a clear action plan for your project. That may include a site assessment, solution design, custom branding, content loading, software configuration, network integration and delivery installation. For some stores, the next step is a single unit trial. For larger rollouts, we map out the sequence branch by branch so the work does not disrupt trading.
If you have more than one location, we can factor in each branch's needs. A flagship store in Sandton may require a different finish and content flow than a support branch in Centurion or a supply point in Cape Town. The aim is to keep the setup consistent where needed, while still fitting the space properly.
Support After The Unit Goes Live
Our consultation also covers the support you may need after installation. Retail units work best when they are looked after, updated and checked regularly. We can arrange preventative servicing, fault repairs, parts replacement, and staff training so your team knows how to use the system day to day without calling in help for every small issue.
If your store relies on these units during peak periods, such as weekends, month-end or seasonal trading, a support retainer can be useful. It gives you a plan for ongoing help and keeps downtime to a minimum. That matters when shoppers are standing in front of the display and waiting for clear information.
- Preventative servicing to keep units running properly.
- Fault repairs if a screen, stand or connection needs attention.
- Staff training for on-site teams.
- Support retainers for ongoing cover.
Who You Will Deal With
iTouch 360 is based in Midrand, Gauteng and has been serving retail clients since 2012. Your consultation may involve Sibusiso Mthembu, as well as members of the team who handle operations, technical work, retail solutions and client support. That means you are not passed from person to person without context. The people who speak to you understand the store side and the installation side.
We work with retailers across South Africa and keep the process straightforward. Whether your branch is in a shopping centre, a stand-alone showroom or a mixed-use retail site, we will help you talk through the right display option, the timeline, and the support needed after rollout. If you are ready, send the enquiry form and we will take it from there, no drama just a proper plan.
